Description
The 9th Annual Study on the Effectiveness of Mobile and Online Banking for Businesses in Eastern Europe and Central Asia.
This year’s edition analyzed 20 banks actively serving the small and medium-sized business (SME) segment across 9 countries: Azerbaijan, Armenia, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan, and Ukraine.
The evaluation covered 233 criteria, grouped into 13 key modules:
- Online registration and onboarding
- Login and authentication page
- Homepage and user settings
- Account management
- Internal transfers and payments
- Domestic payments
- Foreign exchange operations
- Cards
- Deposits
- Business financing
- Customer support and communication channels
- Security
- Integrations and additional services
Each module was weighted according to its relevance and value for business clients.
Best practices and essential features were identified in every module, providing benchmarks and development guidance for digital banking solutions.
What’s inside the report:
- A presentation highlighting key trends and best practices in SME mobile and online banking
- An Excel file with a detailed feature-by-feature assessment of all 20 banks
- 500+ interface screenshots
To get access to the materials, click the “Add to Basket” button above.
For additional questions or custom research, contact us at hello@smebanking.agency
