Description
Banks are fully aware of how the surrounding society is evolving and how it is impacting the way people want to bank. They all know that they have to adapt their offering as well as their organizational setup so that they can keep up with digital changes and new expectations, but it has been hard for most of them to tackle all of these challenges at the same time.
While digital transformation is strongly accelerating, banks need to completely reinvent themselves and go a step further than the evolution that has already been started by online banks.
Mobile, through its implied simplicity, transparency, immediacy, and ability to deliver personalized experiences, has been identified as a key driver of transformation and is expected to disrupt the retail banking industry more than any other development.
