{"id":76152,"date":"2025-06-30T16:36:46","date_gmt":"2025-06-30T16:36:46","guid":{"rendered":"https:\/\/smebanking.news\/?post_type=product&p=17999"},"modified":"2025-06-30T16:36:46","modified_gmt":"2025-06-30T16:36:46","slug":"17999-reimagining-banks-from-branches-to-experience-stores-2","status":"publish","type":"product","link":"https:\/\/smebanking.agency\/platform\/report\/17999-reimagining-banks-from-branches-to-experience-stores-2\/","title":{"rendered":"Reimagining banks: From branches to experience stores"},"content":{"rendered":"

Instead, the solution lies in transforming the branch network \u2013 a strategy that can take out significant cost while improving revenue through the network. In Accenture\u2019s view, what\u2019s needed is to turn traditional branches into \u201cexperience stores\u201d: an agile, integrated network of environments that are multi-format, geographically-tailored and digitally-enabled.<\/p>\n

These new branches will be experience-led and empower the front line with convenient technology. They\u2019ll also emphasise the human touch that customers still demand at key financial moments, by complementing the technology with empathy.<\/p>\n

To create an experience store network successfully, banks will need to take a modular, globallystandardised and locally-flexible approach to customer offerings and experiences based on a ‘kit of parts’. They\u2019ll also need to manage the overall business and systems architectures on a crosschannel global basis and drive employees\u2019 behavioural change starting from the customer experience mindset, not a procedural or regulatory standpoint.<\/p>\n

Accenture believes that those banks who undertake this type of transformation will succeed in addressing the long-standing \u201cproblem\u201d of their branch network and turn it into a positive asset \u2013 as well as a source of differentiation and competitive advantage with customers compared to their digital-only challengers. Those players who move earliest to seize this opportunity will have a head-start in realising the benefits. So the question is: why not start today?<\/p>\n","protected":false},"excerpt":{"rendered":"

Across the world, banks\u2019 physical branch networks are being impacted by trends including the shift to digital transactions, customers\u2019 continuing demand for a \u201chuman touch\u201d and consumers\u2019 rising expectations set by other retail experiences. But while the pressure will continue, the best response isn\u2019t to cut back towards zero branches.<\/p>\n","protected":false},"featured_media":46922,"template":"","meta":{"pmpro_default_level":"","tdm_status":"","tdm_grid_status":""},"product_brand":[],"product_cat":[766,2347],"product_tag":[],"class_list":["post-76152","product","type-product","status-publish","has-post-thumbnail","product_cat-strategy-en","product_cat-study-library","pmpro-has-access","first","instock","shipping-taxable","product-type-external"],"yoast_head":"\nReport Reimagining banks: From branches to experience stores 2019<\/title>\n<meta name=\"description\" content=\"Leading the way in the transformation of the branch network into experience stores.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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