{"id":76128,"date":"2025-06-30T16:36:46","date_gmt":"2025-06-30T16:36:46","guid":{"rendered":"https:\/\/smebanking.news\/?post_type=product&amp;p=17806"},"modified":"2025-06-30T16:36:46","modified_gmt":"2025-06-30T16:36:46","slug":"17806-finding-the-balance-uk-sme-banking-survey-2","status":"publish","type":"product","link":"https:\/\/smebanking.agency\/platform\/report\/17806-finding-the-balance-uk-sme-banking-survey-2\/","title":{"rendered":"Finding the balance &#8211; UK SME banking survey"},"content":{"rendered":"<p>What forces are at play? In simple terms, commercial banks have to find the balance between rapid change and traditional business models, as customers\u2019 move to digital behaviors come up against banks\u2019 established model for serving SMEs.<\/p>\n<p>SMEs want, and increasingly expect, the best of both worlds. It\u2019s a conundrum &#8211; and one that incumbent banks must solve quickly if they\u2019re to stay ahead of the disruptive new entrants in SME banking.<\/p>\n<h2>In brief<\/h2>\n<ul>\n<li>1,000 senior business decision-makers in UK SMEs were surveyed to find out what they want from their commercial bank.<\/li>\n<li>Most UK SMEs value their relationship manager, but 77 percent say they need digital banking services. Banks will need to balance both well to be successful.<\/li>\n<li>Four main findings highlight a need for commercial banks to balance two, often contradictory, forces: rapid change and traditional business models.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Today\u2019s banking market for small- and medium-sized enterprises (SMEs) is being reshaped by two, often contradictory, forces. Together, these are creating a steady build-up of tensions that mean banks must serve SME customers in a new way, or risk losing out in this vital marketplace.<\/p>\n","protected":false},"featured_media":48261,"template":"","meta":{"pmpro_default_level":"","tdm_status":"","tdm_grid_status":""},"product_brand":[],"product_cat":[2355,2347],"product_tag":[3475],"class_list":["post-76128","product","type-product","status-publish","has-post-thumbnail","product_cat-digital-banking-en","product_cat-study-library","product_tag-2016-2020","pmpro-has-access","first","instock","shipping-taxable","product-type-external"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Report Finding the balance - UK SME banking survey 2019<\/title>\n<meta name=\"description\" content=\"Today\u2019s banking market for small- and medium-sized enterprises (SMEs) is being reshaped by two, often contradictory, forces.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smebanking.agency\/platform\/report\/17806-finding-the-balance-uk-sme-banking-survey-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report Finding the balance - 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