{"id":76121,"date":"2025-06-30T16:36:46","date_gmt":"2025-06-30T16:36:46","guid":{"rendered":"https:\/\/smebanking.news\/?post_type=product&amp;p=17731"},"modified":"2025-06-30T16:36:46","modified_gmt":"2025-06-30T16:36:46","slug":"17731-world-fintech-report-2","status":"publish","type":"product","link":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/","title":{"rendered":"World FinTech Report"},"content":{"rendered":"<p>The gap between what customers expect and what traditional banks currently deliver has never been wider, but now is the right time for banks to catch up from front to back end to offer the best customer experience. With data-fueled, hyper-personalized experiences in real-time, BigTechs and challenger banks have demonstrated their ability to win customers over. In contrast, while traditional banks have invested heavily in front-end IT infrastructure to improve customer experience, efforts so far have not measured up to what has become customary across other sectors, especially with tech providers. For banks to remain appealing and competitive in this shifting landscape, the report highlights that they must transform into agile and customer-centric Inventive Banks by embracing \u00a0\u00a0\u00a0Open X as well as take on a specialized role, rather than a universal one, such as supplier or aggregator within the new open ecosystem.<\/p>\n<h2>The way forward: effective structured collaboration\u00a0is essential for bank and FinTech partnerships to be successful<\/h2>\n<p>Both Banks and FinTechs are currently frustrated by the lackluster results of their collaborations to date. The World FinTech Report 2020 revealed several pain-points:<\/p>\n<ul>\n<li>Only\u00a0<strong>21%<\/strong>\u00a0of banks say their systems are agile enough for collaboration<\/li>\n<li>Only\u00a0<strong>6%<\/strong>\u00a0of banks have achieved the desired ROI from collaboration<\/li>\n<li><strong>70%<\/strong>\u00a0of FinTechs don\u2019t culturally or organizationally see eye-to-eye with their bank partner<\/li>\n<li>More than\u00a0<strong>70%<\/strong>\u00a0of FinTechs say they are frustrated with the incumbent\u2019s process barriers<\/li>\n<li><strong>Half\u00a0<\/strong>of FinTech executives say they have not found the right collaborative partner<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p><em>FinTech collaboration is even more essential now for banks to achieve customer-centricity<\/em><\/p>\n<p>Capgemini and Efma published the World FinTech Report 2020 revealing that despite a widening gulf between traditional banks on one side and BigTechs and challenger banks on the other, traditional banks have an opportunity to thrive in today\u2019s market by embracing Open X and becoming Inventive Banks.<\/p>\n","protected":false},"featured_media":48293,"template":"","meta":{"pmpro_default_level":"","tdm_status":"","tdm_grid_status":""},"product_brand":[],"product_cat":[2355,2347],"product_tag":[],"class_list":["post-76121","product","type-product","status-publish","has-post-thumbnail","product_cat-digital-banking-en","product_cat-study-library","pmpro-has-access","first","instock","shipping-taxable","product-type-external"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Report World FinTech Report 2020<\/title>\n<meta name=\"description\" content=\"FinTech collaboration is even-more essential now for banks to achieve customer-centricity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report World FinTech Report 2020\" \/>\n<meta property=\"og:description\" content=\"FinTech collaboration is even-more essential now for banks to achieve customer-centricity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/\" \/>\n<meta property=\"og:site_name\" content=\"SME Banking Platform\" \/>\n<meta property=\"og:image\" content=\"https:\/\/smebanking.agency\/platform\/wp-content\/uploads\/sites\/7\/2020\/04\/World-FinTech-Report-WFTR-2020.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/\",\"url\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/\",\"name\":\"Report World FinTech Report 2020\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2020\\\/04\\\/World-FinTech-Report-WFTR-2020.jpg\",\"datePublished\":\"2025-06-30T16:36:46+00:00\",\"description\":\"FinTech collaboration is even-more essential now for banks to achieve customer-centricity.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/#primaryimage\",\"url\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2020\\\/04\\\/World-FinTech-Report-WFTR-2020.jpg\",\"contentUrl\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2020\\\/04\\\/World-FinTech-Report-WFTR-2020.jpg\",\"width\":500,\"height\":675,\"caption\":\"World FinTech Report\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/report\\\/17731-world-fintech-report-2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/cental-asia\\\/home-central-asia\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u041a\u0430\u0442\u0430\u043b\u043e\u0433\",\"item\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/cental-asia\\\/reports\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"World FinTech Report\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/#website\",\"url\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/\",\"name\":\"SME Banking Platform\",\"description\":\"Knowledge Base Platform\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/smebanking.agency\\\/platform\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Report World FinTech Report 2020","description":"FinTech collaboration is even-more essential now for banks to achieve customer-centricity.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/","og_locale":"en_GB","og_type":"article","og_title":"Report World FinTech Report 2020","og_description":"FinTech collaboration is even-more essential now for banks to achieve customer-centricity.","og_url":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/","og_site_name":"SME Banking Platform","og_image":[{"width":500,"height":675,"url":"https:\/\/smebanking.agency\/platform\/wp-content\/uploads\/sites\/7\/2020\/04\/World-FinTech-Report-WFTR-2020.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/","url":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/","name":"Report World FinTech Report 2020","isPartOf":{"@id":"https:\/\/smebanking.agency\/platform\/#website"},"primaryImageOfPage":{"@id":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/#primaryimage"},"image":{"@id":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/#primaryimage"},"thumbnailUrl":"https:\/\/smebanking.agency\/platform\/wp-content\/uploads\/sites\/7\/2020\/04\/World-FinTech-Report-WFTR-2020.jpg","datePublished":"2025-06-30T16:36:46+00:00","description":"FinTech collaboration is even-more essential now for banks to achieve customer-centricity.","breadcrumb":{"@id":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/#primaryimage","url":"https:\/\/smebanking.agency\/platform\/wp-content\/uploads\/sites\/7\/2020\/04\/World-FinTech-Report-WFTR-2020.jpg","contentUrl":"https:\/\/smebanking.agency\/platform\/wp-content\/uploads\/sites\/7\/2020\/04\/World-FinTech-Report-WFTR-2020.jpg","width":500,"height":675,"caption":"World FinTech Report"},{"@type":"BreadcrumbList","@id":"https:\/\/smebanking.agency\/platform\/report\/17731-world-fintech-report-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430","item":"https:\/\/smebanking.agency\/platform\/cental-asia\/home-central-asia\/"},{"@type":"ListItem","position":2,"name":"\u041a\u0430\u0442\u0430\u043b\u043e\u0433","item":"https:\/\/smebanking.agency\/platform\/cental-asia\/reports\/"},{"@type":"ListItem","position":3,"name":"World FinTech Report"}]},{"@type":"WebSite","@id":"https:\/\/smebanking.agency\/platform\/#website","url":"https:\/\/smebanking.agency\/platform\/","name":"SME Banking Platform","description":"Knowledge Base Platform","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/smebanking.agency\/platform\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/product\/76121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/types\/product"}],"wp:attachment":[{"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/media?parent=76121"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/product_brand?post=76121"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/product_cat?post=76121"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/smebanking.agency\/platform\/wp-json\/wp\/v2\/product_tag?post=76121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}