This second edition of the Africa Digital Banking Experience Series, produced by African Banker in collaboration with Backbase, explores how banks are redefining SME banking through digital-first models, tailored products, and ecosystem partnerships, driving growth and inclusion.<\/p>\n
SMEs form the backbone of Africa\u2019s economy, representing about 95% of businesses, 40% of GDP, and more than half of all employment, yet many still lack access to fit-for-purpose financial services.<\/p>\n
The report delivers fresh insights from 203 banking leaders on:<\/strong><\/p>\n About the Survey<\/strong><\/p>\n The Africa Digital Banking Experience Series\u2019 findings are based on a comprehensive survey conducted among 203 senior banking executives across 40 African countries. Nearly half of respondents (45.7%) head customer experience & operations departments, showing strong interest in end-user journeys. A further 20% focus on digital transformation & innovation, with the rest occupying C-suite and head of banking segment roles. By capturing the opinions of executives in various roles, we have gained a more complete understanding of current perspectives on the continent.<\/p>\n","protected":false},"excerpt":{"rendered":" African banks are accelerating their transformation to better serve small and medium-sized enterprises through digital channels, data-driven lending, and new ecosystem partnerships.<\/p>\n","protected":false},"featured_media":65565,"template":"","meta":{"pmpro_default_level":"","tdm_status":"","tdm_grid_status":""},"product_brand":[],"product_cat":[766,2347],"product_tag":[2236,2252],"class_list":["post-65564","product","type-product","status-publish","has-post-thumbnail","product_cat-strategy-en","product_cat-study-library","product_tag-african-banker","product_tag-backbase","pmpro-has-access","first","instock","shipping-taxable","product-type-external"],"yoast_head":"\n\n