{"id":1030,"date":"2026-01-24T01:02:44","date_gmt":"2026-01-23T23:02:44","guid":{"rendered":"https:\/\/digitalfinance.best\/?p=1030"},"modified":"2026-01-24T01:02:44","modified_gmt":"2026-01-23T23:02:44","slug":"hsbc-uks-voice-id-prevents-249-million-of-attempted-fraud","status":"publish","type":"post","link":"https:\/\/smebanking.agency\/platform\/hsbc-uks-voice-id-prevents-249-million-of-attempted-fraud\/","title":{"rendered":"HSBC UK\u2019s Voice ID prevents \u00a3249 million of attempted fraud"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p class=\"wp-block-paragraph\">HSBC UK\u2019s innovative voice biometrics system, Voice ID, has prevented almost \u00a3249 million of customers\u2019 money from falling into the hands of telephone fraudsters in the last year, with the rate of attempted fraud down 50% year-on-year, the bank announced today.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As more people turn to digital channels and telephone banking, HSBC UK has seen an increase in customers signing up to Voice ID, used within its telephone banking service to make it easier, faster and more secure and currently used by over 2.8 million active customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telephone fraudsters may attempt to impersonate customers by stealing or guessing personal information to pass security checks \u2013 but they can\u2019t replicate someone\u2019s voice. Voice ID detects whether the voice matches that which is held on file for the customer and therefore whether the caller is genuine. Customers need to register for the service before it will be activated for their account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since the technology was introduced in the UK, over 43,000 fraudulent phone calls have been identified, with over \u00a3981 million worth of customers\u2019 money protected.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve seen unprecedented challenges as the pandemic and lockdown restrictions transformed our lives significantly and, unsurprisingly, more people have turned to online and mobile banking to take control of their finances, utilising other channels for very particular interactions.\u201d<\/p>\n<cite><strong>Kerri-Anne Mills, Head of Contact Centre and Customer Service at HSBC UK<\/strong><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cVoice ID has not only made telephone banking more convenient for customers accessing their accounts, but it has also been instrumental in stopping attempts at telephone banking fraud, protecting customers\u2019 money. Scammers are sophisticated and it\u2019s a constant challenge to keep ahead of them, but this is promising &#8211; we\u2019ve seen a 50% drop in reported telephone banking fraud year-on-year. We are now enrolling around 14,000 customers in Voice ID each week and the technology continues to be instrumental in the fight against fraud, providing a library of fraudsters\u2019 voice prints to cross-check against new incoming calls.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HSBC UK recently launched a new voice response system, taking more than 450k calls per week. Chat channels are also booming in popularity, with more than 105k chats per week. HSBC UK\u2019s WebChat service allows customers to seamlessly move between mobile and online banking platforms and pick up a conversation where they left off.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HSBC UK is encouraging customers with general queries to initially contact the bank via digital chat channels for support. This helps the bank to meet the needs of more vulnerable customers at this difficult time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HSBC UK has reported that telephone banking fraud is down 50% year-on-year.<\/p>\n","protected":false},"author":3,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1030","post","type-post","status-publish","format-standard","has-post-thumbnail","category-other","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HSBC UK\u2019s Voice ID prevents \u00a3249 million of attempted fraud - SME Banking Platform<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smebanking.agency\/platform\/hsbc-uks-voice-id-prevents-249-million-of-attempted-fraud\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HSBC UK\u2019s Voice ID prevents \u00a3249 million of attempted fraud - 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