Description
The old quote that “the future ain’t what it used to be” very much applies to the outlook for cash management services in Corporate, Commerical, and Small business banking. In many ways, the future has already arrived. The boldest banks are seizing opportunities to enrich their value propositions, expand their portfolios of cash management products and services, and strengthen their client relationships with tailored offerings and experiences.
These steps are especially pertinent in today’s economic environment, where geopolitical factors, shifting trade dynamics, and fluctuations in interest and exchange rates are heightening the demand for robust liquidity and cash management strategies. During these turbulent times, clients are looking to banks for solutions that make treasury operations more resilient and future-ready, safeguard financial stability, and mitigate risks associated with increased credit exposure and potential loan defaults.
Cash management is progressing rapidly from transaction-oriented products to more strategic and data-driven services that require deep human expertise as well as smart tools and integrated data flows. Advanced solutions are being built with artificial intelligence (AI) and machine learning (ML), and for digital assets like stablecoins and tokenized funds. Chief financial officers (CFOs), treasurers, and other finance executives from companies of all sizes and across sectors recognize how automated digital solutions and richer data sets create new possibilities. A forward-looking posture in adopting the most advanced technologies sets the stage for further innovation and transformation, enabling finance teams to reposition as strategic advisors to the business.
This report features findings from EY Voice of the Treasurer research, which included more than 1,800 survey responses and in-depth interviews with 21 CFOs and treasurers across multiple industries and markets. The findings provide a snapshot of where treasury management is today and what businesses across a range of industries are looking for. We also highlight the myriad innovations that are already in the market and redefining the cash management landscape. The forward-looking insights on the following pages are based on the perspectives of senior leaders, domain specialists, technologists, and subject matter professionals from our global banking practice.
