The Dawn of Banking in the Post-Digital Era

Digital is expected from every bank

Of the 784 bank business and IT executives from nearly 30 countries polled in our global Technology Vision 2019 survey, 96 percent said the pace of technology innovation in their organizations had either accelerated or significantly accelerated over the past three years. The swift and widespread change is causing the differentiating advantage of digital to fade. Basically, customers, employees and business partners expect banks to be digital—to provide digital-enabled services and operations to meet their personalized needs and add value.