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The Dawn of Banking in the Post-Digital Era

Digital is expected from every bank

Of the 784 bank business and IT executives from nearly 30 countries polled in our global Technology Vision 2019 survey, 96 percent said the pace of technology innovation in their organizations had either accelerated or significantly accelerated over the past three years. The swift and widespread change is causing the differentiating advantage of digital to fade. Basically, customers, employees and business partners expect banks to be digital—to provide digital-enabled services and operations to meet their personalized needs and add value.

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The Dawn of Banking in the Post-Digital Era

In brief

  • Banking is entering a post-digital age, where transformation priorities of the last few years are fast becoming table stakes.
  • As bankers complete and get the most value from their digital transformations, the differentiation value of digital alone will fade.
  • Five technology trends frame the post-digital era and give banks pivotal ways to set themselves apart.