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Bank to the future

We are on the verge of a radical transformation in financial services. Banking as we know it is set to undergo significant change, driven by rapid technological advances, new regulations and evolving consumer needs.

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This thought leadership report evaluates the key trends driving the future shape of banking for consumers, as well as small and medium-sized businesses over the coming decade and explores four distinct themes:

  1. Money Management – exploring how spending and saving, budgeting, investing and loan applications are likely to change in the future.
  2. Customer Service – anticipating how interactions between banks and customers will become more personalised and digitised.
  3. Payment Methods – highlighting how payment methods and transactions will be transformed.
  4. Trust, Security and Verification – considering issues of trust, security and verification in light of growing cybercrime worries and data breaches. These themes will be explored from a ‘now’ (up to three years), ‘next’ (three to five years) and ‘future’ (five to ten years) perspective – indicative of when widespread consumer adoption is likely to occur – in order to understand how banking infrastructure will change, and to consider future opportunities and challenges.