This thought leadership report evaluates the key trends driving the future shape of banking for consumers, as well as small and medium-sized businesses over the coming decade and explores four distinct themes:
- Money Management – exploring how spending and saving, budgeting, investing and loan applications are likely to change in the future.
- Customer Service – anticipating how interactions between banks and customers will become more personalised and digitised.
- Payment Methods – highlighting how payment methods and transactions will be transformed.
- Trust, Security and Verification – considering issues of trust, security and verification in light of growing cybercrime worries and data breaches. These themes will be explored from a ‘now’ (up to three years), ‘next’ (three to five years) and ‘future’ (five to ten years) perspective – indicative of when widespread consumer adoption is likely to occur – in order to understand how banking infrastructure will change, and to consider future opportunities and challenges.