Home Digital How Digital 2.0 Is Driving Banking’s Next Wave of Change

How Digital 2.0 Is Driving Banking’s Next Wave of Change

In the last few years, a wave of digital technologies changed the banking landscape as we know it. Social and mobile altered the way banks engage with customers. Analytics enabled hyper-personalized offerings by making sense of large datasets. Cloud technologies shifted the computing paradigm from a Cap-Ex-oriented model to a more flexible Op-Ex model, enabling delivery of multiple business processes as services from third-party platforms.

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Now, the second wave of disruption, or Digital 2.0, is set to drive even more profound change. This time, the influential technologies include robotic process automation (RPA), artificial intelligence (AI), Internet of Things (IOT) instrumentation, blockchain distributed ledger and shared infrastructure, and open banking platforms controlled by application programming interfaces (API). These are the forces that will power the banking industry and reshape how financial institutions evolve and operate for the foreseeable future.

While these Digital 2.0 components come of age, financial institutions (FIs) remain in a value-discovery phase, conducting multiple trials and experiments, some of which are generating value across the financial services value chain. Global assets under management by AI-driven robo-advisory, for example, will total USD$8 trillion by 2020, according to some estimates, and in 2016, blockchain start-ups reaped USD$500 million in investments.

As these technologies become commercialized, and demand increases for digitally-enabled services, we expect the banking industry to see unprecedented disruption, particularly as nontraditional banks and fintechs rush into all segments of the banking space.